Question 1

I don't need the exact social media package that you offer. Can you customize a package to fit my needs?

Accepted Answer

Absolutely! We know everyone's goals and needs are different. We're happy to discuss those needs and create a custom package just for you.

Question 2

What do I need to do to prepare to work with you?

Accepted Answer

Once we've talked about your needs and goals, we will need the following information from you for your social media campaign:
 
•  Brand style guide (fonts, colors, etc.) if you have one.
•  Access to images and graphics to use in content.
•  Access to your social media accounts.

Question 3

Do you plan and write the content?

Accepted Answer

Yes! We send you weekly content calendars which not only includes the copy for your posts, but the images to be used along with those posts as well.

Question 4

Are custom graphics and sourced photos included in your social media management package?

Accepted Answer

Yes! We will create or source imagery to accompany your social media content. If you are product based, send us product photos that we can use on your social media.

Question 5

How closely do you work with your social media clients?

Accepted Answer

We work closely with each of our client, especially when it comes to your social media and messaging. You will hear from us weekly with your content calendar and monthly analytic reports. However, we always encourage our clients to reach out to us with any questions or relevant news that we can share through your social media. We want to make sure your social media campaign is running as smoothly as possible.

Question 6

How often will I recieve a social media analytic report?

Accepted Answer

We provide social media analytics reports monthly. We're also happy to go over the results of the report via phone call or email. We use these analytics to help make sure your social media campaign is working the best for you.

Question 7

Do you offer refunds or what is your cancellation policy?

Accepted Answer

Our social media contracts include a 30-day written termination notice if you would like to end your services prior to the end of your agreement. In the event of termination, the client is still responsible for all fees incurred previously which are non-refundable.

salty red dog marketing

salty red dog marketing

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